Warranty and Return Policy

GondoGoal offers warranty coverage for defects in materials or workmanship under normal use. This policy applies to all products purchased directly from GondoGoal.

• In-store purchases: Warranty starts from the date of purchase.

• Online orders: Warranty begins from the date of delivery.

Note: Warranty terms and durations vary depending on the product. Customers are advised to review the warranty details before making a purchase.

🔁 Replacement Warranty
During the warranty period, GondoGoal will replace products or components that are defective due to manufacturing issues — at no cost.

Not Covered:

• Damage caused by accident, misuse, water or liquid exposure, fire, or any external cause.

• Physical damage or unauthorized repairs.

🛠️ Service Warranty
Service warranty only applies to labor provided by GondoGoal’s authorized technicians.

• It does not include parts or materials — customers are responsible for the cost of these.

• The warranty is void if the product is repaired by an unauthorized party.

💸 Refund Policy
If we are unable to provide a suitable replacement for a product covered under warranty, we will accept a return and issue a full refund.

Please note:
All other sales are final. Products are non-returnable and non-refundable unless covered under warranty and replacement is unavailable.

📦 Warranty Claim Process

• In-store customers: Must bring the product to our store at their own expense.

• Online customers:

  • We will send a replacement via courier.

  • The customer must return the original product to the delivery agent during exchange.

  • GondoGoal will bear the courier charges.

  • Replacement will be dispatched within 3 working days after we confirm the warranty claim.

Important: If any irregularities are found in the warranty claim, we reserve the right to retrieve the product for further inspection at our office.